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Tourism Crises - Management Responses and Theoretical Insight (Hardcover)
Loot Price: R4,136
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Tourism Crises - Management Responses and Theoretical Insight (Hardcover)
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Don't wait until it's too late to learn how to manage a crisis
situation The impact of crises on tourism has increased in the last
ten years in response to terrorism, war, health emergencies, and
natural disasters. Tourism Crises presents the latest research on
crisis management with in-depth analysis of tourism flows and the
economic well-being of communities at the regional, national, and
international levels. This timely book examines a range of
conceptual issues, including crisis communication and the safety of
employees of the industry, and features case studies of responses
to the World Trade Center terrorist attacks, SARS, the 1999
Austrian avalanche disaster, and the epidemic of foot-and-mouth
disease in the United Kingdom. As new crises emerge, it's essential
that the tourism industry be prepared to minimize the impact on
both hosts and guests. Tourism Crises identifies key issues that
need to be addressed in dealing with future incidents, examining
specific cases of management successand failurewith suggestions for
improved responses. Academics, practitioners, and professionals
discuss effective methods of maintaining yield during crisis
situations, offering analysis, reflection, and new management
strategies. Topics addressed in Tourism Crises include: the
significance of communication in crisis situations keeping the
media informed attracting business after the crisis has passed how
alpine areas can respond to the dangers of avalanches the effect of
the SARS epidemic on Hong Kong, Singapore, and Japan a typology of
tourism crisis terms employee work stress in crisis situations
quantifying the effects of tourism crises how tourism managers have
re-tooled their promotional campaigns after 9/11 and much more
Tourism Crises is a must-have for tourism professionals,
practitioners, and academics as they develop new agendas for
dealing with future crisis situations.
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