Nothing has been more prolific over the past century than
human/machine interaction. Automobiles, telephones, computers,
manufacturing machines, robots, office equipment, machines large
and small; all affect the very essence of our daily lives. However,
this interaction has not always been efficient or easy and has at
times turned fairly hazardous. Cognitive Systems Engineering (CSE)
seeks to improve this situation by the careful study of
human/machine interaction as the meaningful behavior of a unified
system. Written by pioneers in the development of CSE, Joint
Cognitive Systems: Foundations of Cognitive Systems Engineering
offers a principled approach to studying human work with complex
technology. The authors use a top-down, functional approach and
emphasize a proactive (coping) perspective on work that overcomes
the limitations of the structural human information processing
view. They describe a conceptual framework for analysis with
concrete theories and methods for joint system modeling that can be
applied across the spectrum of single human/machine systems,
social/technical systems, and whole organizations. The book
explores both current and potential applications of CSE illustrated
by examples. Understanding the complexities and functions of the
human/machine interaction is critical to designing safe, highly
functional, and efficient technological systems. This is a critical
reference for students, designers, and engineers in a wide variety
of disciplines.
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