The study of on-the-job training in service sector has always been
a widely discussed topic in the literature. Well-trained workforce
is considered a critical success factor for modern organizations in
today's dynamic corporate environment and organizations
particularly financial institutions from all around the globe spend
huge amounts of money per year on formal on-the-job training of
their employees but still much is unknown regarding the phenomenon
in the context of developed countries like Pakistan. This book
enhances the understanding of a little studied topic by empirically
identifying OJT techniques being used in banking organizations of
Pakistan and which one is more extensively used than the others.
After studying this book academicians and managers will come to
know that financial institutions which spend more on OJT of their
employees are relatively more successful as human resources
contribute to productivity more than physical and other resources.
This book also provides some recommendations on how on-the-job
training practices can be improved in banks and therefore it will
serve as a base for future research on a much important but little
studied phenomenon.
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