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Books > Business & Economics > Industry & industrial studies > Industrial relations & safety > Industrial relations
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Measuring and Improving Productivity in Services - Issues, Strategies and Challenges (Hardcover)
Loot Price: R2,959
Discovery Miles 29 590
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Measuring and Improving Productivity in Services - Issues, Strategies and Challenges (Hardcover)
Series: Services, Economy and Innovation series
Expected to ship within 12 - 17 working days
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The question of how to measure and improve productivity in services
has been a recurrent topic in political debates and in academic
studies for several decades. The concept of productivity, which was
developed initially for industrial and agricultural economies poses
few difficulties when applied to standardized products. The advent
of the service economy contributed to call into question, if not
the relevance of this concept, at least its definition and
measurement methods. This book takes stock of the issues met by
productivity in services on theoretical, methodological and
operational levels.The authors examine various definitions of
productivity and the main methods of its measurement. A survey of
recent conceptual and methodological debates on the notion of
productivity is also presented. A more operational and strategic
perspective is then adopted in order to identify and analyze the
main levers, factors and determinants for improving productivity
and, more generally, the actual strategies adopted for this purpose
in firms and organisations. Providing a deep understanding of the
specific and underestimated performance processes within service
industries, this book will be of great interest to those involved
in industrial economics, management science and public
administration.
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