The wide use of the quality management systems paves the way to
accreditation and then to world rankings and competitiveness in
higher education. Growing student numbers, mass enrolment rates,
and different type of program delivery, changing society structures
and job descriptions produce complex question of quality in the
institutions of higher education. Within the new roles and
function, higher education institutions must review their
technical, managerial and social functions. The TQM evaluation
model presented in this book is a key tool for assessing the
three-dimension function of higher education institutions. The
model may function as a mirror for present and a projection for the
future when used systematically in the institutions of higher
education. Through the assessment of management, technical
procedures-programs and social dimension, the model offers a
practice- process- oriented evaluation for the higher education
institutions implement quality systems.
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