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The Simulated Client (1996) - A Method for Studying Professionals Working with Clients (Paperback)
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The Simulated Client (1996) - A Method for Studying Professionals Working with Clients (Paperback)
Series: Routledge Revivals
Expected to ship within 12 - 17 working days
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Published in 1996, this book presents an innovative method for
studying the work of professionals with clients that was applied to
an evaluation study of legislation and of lawyers working with
clients seeking a divorce. With the simulated client methods, the
researcher plays the role of simulated or hypothetical clients with
predetermined characteristics who are consulting a lawyer, the
research subject. The research is carried out in the natural
setting of the lawyer's office and the lawyer conducts business as
usual. The method overcomes problems of access due to client
confidentiality that are commonly found in research of professional
groups. It is a qualitative but focused method for evaluation
research which has strengths for making comparisons across
professional practice. The book will be useful to those conducting
research on professionals and other elite groups working with
clients as well as those interested in the socio-legal study of
legal professionals. This book was originally published as part of
the Cardiff Papers in Qualitative Research series edited by Paul
Atkinson, Sara Delamont and Amanda Coffey. The series publishes
original sociological research that reflects the tradition of
qualitative and ethnographic inquiry developed at Cardiff. The
series includes monographs reporting on empirical research, edited
collections focussing on particular themes, and texts discussing
methodological developments and issues.
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