The book is for anyone developing quality and innovation. It
presents a Quality Function Deployment (QFD) approach for the
successful product and process design in manufacturing, service and
any other kind of private or public organisation. The book is
organised into three parts, where the first gets concisely into
QFD. The latter parts add depth and width to the approach, with an
indispensable collection of associated design tools and strategy
concepts. The appendix walks through three start-to-finish case
studies. QFD provides a sound understanding of what should
naturally occur in a development project. The team-based approach
prioritises customer-centric quality and innovation requirements,
within market and organisation reality. The defined requirements
are systematically transformed into a corresponding
quality-by-design product, where the degree of innovation is
adjustable. The approach is adaptable, scalable and can be
shorthanded to circumstances.
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