The Joy of Conflict Resolution - Transforming Victims, Villains and Heroes in the Workplace and at Home (Paperback, New)

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. In over 13 years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both the public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.

General

Imprint:	New Society Publishers
Country of origin:	United States
Release date:	May 2004
First published:	2004
Authors:	Gary Harper
Dimensions:	229 x 152 x 13mm (L x W x T)
Format:	Paperback
Pages:	208
Edition:	New
ISBN-13:	978-0-86571-515-8
Categories:	Books
LSN:	0-86571-515-7
Barcode:	9780865715158

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