As companies focus on the core specialisms, most will look to the
benefits of outsourcing some, if not all, of the IT services
required. The benefits include: cost-efficient operations; delivery
of IT services at lower cost through economies of scale;
improvements in time-to-market of IT solutions; improvements in
capability and quality of IT service delivery. This essential guide
looks at the procedures needed to achieve all these benefits when
contracting an outsourcing partner. It explains the benefits of a
well thought-out and practical approach to selecting a partner; a
partner, indeed, whose performance may make or break an
organization's delivery to market. This book is a key reference
guide to anyone procuring IT services and also to those who are
responsible for maintaining the contract once signed. By covering
all aspects of the Outsourcing contracting process, its guidance
will help reduce risks and miscommunication. In addition its
approach to the Request for Proposal (also known as Invitation to
Tender) shows how clarity at this stage can deliver significant
benefits as the services go live in the operational phase.
General
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