This book presents a detailed analysis of the new management of
public services at the local level, drawing on the work of the ESRC
Local Governance Programme. The radical transformation of public
service delivery is assessed in terms of its overall impact as well
as its operation in particular service areas. Efficiency has
improved and services have gained a user focus yet the new
management appears to be full of contradictions and distortions, in
many respects creating as many problems as it solves.
General
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