Service Automation in the Public Sector - Concepts, Empirical Examples and Challenges (Hardcover, 1st ed. 2022)

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Series:	Progress in IS
Release date:	March 2022
First published:	2022
Editors:	Gustaf Juell-Skielse • Ida Lindgren • Maria Akesson
Dimensions:	235 x 155mm (L x W)
Format:	Hardcover
Pages:	230
Edition:	1st ed. 2022
ISBN-13:	978-3-03-092643-4
Categories:	Books > Social sciences > Politics & government > Public administration Books > Computing & IT > General theory of computing > General Books > Business & Economics > Business & management > Business mathematics & systems > General Books > Computing & IT > Applications of computing > Artificial intelligence > General Books > Professional & Technical > Electronics & communications engineering > Electronics engineering > Automatic control engineering > General Promotions
LSN:	3-03-092643-5
Barcode:	9783030926434

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