Service Automation in the Public Sector - Concepts, Empirical Examples and Challenges (1st ed. 2022)

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

General

Imprint:	Springer Nature Switzerland AG
Country of origin:	Switzerland
Series:	Progress in IS
Release date:	March 2023
First published:	2022
Editors:	Gustaf Juell-Skielse • Ida Lindgren • Maria Ã…kesson
Dimensions:	235 x 155mm (L x W)
Pages:	230
Edition:	1st ed. 2022
ISBN-13:	978-3-03-092646-5
Categories:	Books
LSN:	3-03-092646-X
Barcode:	9783030926465

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