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Books > Reference & Interdisciplinary > Library & information sciences

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Total Quality Management in Information Services (Hardcover, Reprint 2012) Loot Price: R3,555

Discovery Miles 35 550

Repayment Terms: R333 pm x 12*

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Total Quality Management in Information Services (Hardcover, Reprint 2012): Guy St.Clair

Total Quality Management in Information Services (Hardcover, Reprint 2012)

Guy St.Clair

Series: Information Services Management Series

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Loot Price R3,555 Discovery Miles 35 550 | Repayment Terms: R333 pm x 12*

Expected to ship within 12 - 19 working days

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Changes in library and information services management is entering a new age of accountability and the provision of information, even in the more traditional library settings, is no longer accepted by funding authorities as inherently good. Library and information science professionals must now justify their existence, and basic concepts of quality management can be applied to library and information services units with success. This book is written for practitioners in the profession and covers TQM practices, programmes, customer care and more, showing how the ideas and techniques can work in a service environment.

General

Imprint:	de Gruyter Saur
Country of origin:	Germany
Series:	Information Services Management Series
Release date:	1997
First published:	1997
Authors:	Guy St.Clair
Dimensions:	230 x 155 x 18mm (L x W x T)
Format:	Hardcover - Cloth over boards
Pages:	286
Edition:	Reprint 2012
ISBN-13:	978-3-598-24368-4
Categories:	Books > Reference & Interdisciplinary > Library & information sciences > General Promotions
LSN:	3-598-24368-5
Barcode:	9783598243684