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Communication and Teamwork - An Introduction for Support Staff (Hardcover)
Loot Price: R2,383
Discovery Miles 23 830
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Communication and Teamwork - An Introduction for Support Staff (Hardcover)
Series: Library Support Staff Handbooks
Expected to ship within 12 - 17 working days
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Total price: R2,403
Discovery Miles: 24 030
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Support staff in all types of libraries must work together in a
variety of situations. This is both a textbook and on-the-job
manual covering the skills and behaviors necessary for effective
teamwork and communication. Trained library support staff should
know the basic concepts of interpersonal relations, customer
service, teamwork, and communication. The range and diversity of
staff in today's library requires that support staff understand and
implement these basic principles. The chapters of this book are
carefully and purposefully aligned with the new American Library
Association - Library Support Staff Certification (LSSC) competency
standards for Communication and Teamwork. Each chapter begins with
the LSSC Competencies that are to be addressed, a help to
instructors who use this book as a teaching text. This is followed
by a list of topics that will be covered as well as a glossary of
key terms. Chapters are then broken into easily readable sections
that relate back to the key terms. No other book is available that
uses the ALA-LSSC standards as the focus for teaching through
practical examples how library support staff can effectively use
them on the job. Other books on this topic are written at a level
that is aimed for professional librarians and not support staff.
However, 85% of library support staff do not hold professional
degrees. Written in clear language, this book will help library
support staff become effective public service personnel.
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