The expectations of IT outsourcing in the delivery of strategic,
economic, and technological benefits have drastically increased
over the last decade. Although private companies and governments
across the globe are involved in outsourcing arrangements, managing
relationships and measuring performance still remains an issue.
""Managing IT Outsourcing Performance"" provides a unique
collection of methodologies and tools useful in managing
relationships and task execution to help in developing successful
IT outsourcing interactions. A valuable compilation for a wide
audience of managers and developers, this leading reference
collection enables researchers to examine current issues and allows
managers to improve outsourcing relationships.
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