|
Books > Language & Literature > Language & linguistics > Semantics (meaning) > Discourse analysis
|
Buy Now
The Language of Service Encounters - A Pragmatic-Discursive Approach (Hardcover)
Loot Price: R2,680
Discovery Miles 26 800
You Save: R377
(12%)
|
|
|
The Language of Service Encounters - A Pragmatic-Discursive Approach (Hardcover)
Expected to ship within 12 - 17 working days
|
Service encounters are ubiquitous in social interaction. We buy
food and everyday items in supermarkets, convenience stores, or
markets; we purchase merchandise in department stores; or we
request information at a visitor information center. This book
offers a comprehensive account of service encounters in commercial
and non-commercial settings. Grounded in naturally occurring
face-to-face interactions and drawing on a pragmatic-discursive
approach, J. Cesar Felix-Brasdefer sets out a framework for the
analysis of transactional and relational talk in various contexts
in the United States and Mexico. This book investigates
cross-cultural and intra-lingual pragmatic variation during the
negotiation of service. The author provides a broad review of
research on service encounters to date, and analyzes
characteristics of sales transactions, such as participants' roles,
pragmatic and discourse functions of relational talk and address
forms, the realization of politeness, and changes in alignment from
transactional to relational talk.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
|
You might also like..
|
Email address subscribed successfully.
A activation email has been sent to you.
Please click the link in that email to activate your subscription.
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
