In every part of the world information and technology are changing
society and challenging the structures, roles, and management of
traditional government institutions. At the same time, universal
needs for human and social development, environmental protection,
commercial and financial stability, and scientific and
technological advancement demand governmental attention. In this
complex and changing environment, governments are still expected to
provide for the public good through legal and political processes,
and public programs and services. Digital transformation,
electronic government, government 2.0, and electronic governance
are just some of the labels used to characterize the ideas and
actions that underlie adaptation, transformation, and reform
efforts. This book contributes to the ongoing dialog within the
digital government research and practice community by addressing
leadership and management challenges through the interplay of five
interconnected themes: management, policy, technology, data, and
context. These themes are evident in a wide range of topics
including policy informatics, smart cities, cross-boundary
information sharing, service delivery, and open government, among
others. Accordingly, it includes chapters that explore these themes
conceptually and empirically and that emphasize the importance of
context, the need for cross-boundary thinking and action, a public
value approach to performance, and the multi-dimensional
capabilities necessary to succeed in a dynamic, multi-stakeholder
environment. The chapters in this book were originally published as
a special issue of the journal, Public Management Review.
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