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Books > Computing & IT > General theory of computing
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Developing Performance Support for Computer Systems - A Strategy for Maximizing Usability and Learnability (Hardcover, New)
Loot Price: R3,473
Discovery Miles 34 730
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Developing Performance Support for Computer Systems - A Strategy for Maximizing Usability and Learnability (Hardcover, New)
Expected to ship within 12 - 17 working days
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Developing Performance Support for Computer Systems: A Strategy for
Maximizing Usability and Learnability provides detailed planning,
design, and development guidance for generating performance support
for new or upgraded computer systems. Performance support includes
documentation, online help, coaches and wizards, training, and
other materials necessary to enable users to perform their jobs
more efficiently and effectively. This volume offers a strategy for
maximizing ease-of-use and ease-of-learning through an integrated
performance support systems approach. The text provides how-to
guidance throughout that developers can apply directly to the
design of their performance support tools and products. Rather than
cover a few specific topic areas, it examines the entire spectrum
of performance support. The book explains how to match performance
support methods to task requirements, gives an overview of
important user characteristics, and provides general guidance for
presentation, layout, formatting, media selection, the use of color
and icons, and accessibility. Evaluation checklists are included in
the appendices and are also available online. Although this book
primarily addresses the development of performance support for
large software systems, the principles and approaches are valuable
for any systems development environment.
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