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Working the Phones - Control and Resistance in Call Centres (Paperback)
Loot Price: R454
Discovery Miles 4 540
You Save: R101
(18%)
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Working the Phones - Control and Resistance in Call Centres (Paperback)
Series: Wildcat
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List price R555
Loot Price R454
Discovery Miles 4 540
You Save R101 (18%)
Expected to ship within 12 - 17 working days
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*Shortlisted for the BBC Radio 4 Thinking Allowed Award for
Ethnography 2017* *Winner of the 2016 Labor History Best Book
prize* Over a million people in the UK work in call centres, and
the phrase has become synonymous with low-paid and high stress
work, dictatorial supervisors and an enforced dearth of union
organisation. However, rarely does the public have access to the
true picture of what goes on in these institutions. For Working the
Phones, Jamie Woodcock worked undercover in a call centre to gather
insights into the everyday experiences of call centre workers. He
shows how this work has become emblematic of the shift towards a
post-industrial service economy, and all the issues that this
produces, such as the destruction of a unionised work force,
isolation and alienation, loss of agency and, ominously, the
proliferation of surveillance and control which affects mental and
physical well being of the workers. By applying a sophisticated,
radical analysis to a thoroughly international 21st century
phenomenon, Working the Phones presents a window onto the methods
of resistance that are developing on our office floors, and
considers whether there is any hope left for the modern worker
today.
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