0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

Service Orient Or Be Doomed! - How Service Orientation Will Change Your Business (Hardcover) Loot Price: R826
Discovery Miles 8 260
You Save: R220 (21%)

Service Orient Or Be Doomed! - How Service Orientation Will Change Your Business (Hardcover)

Jason Bloomberg, Ronald Schmelzer

 (sign in to rate)
List price R1,046 Loot Price R826 Discovery Miles 8 260 | Repayment Terms: R77 pm x 12* You Save R220 (21%)

Bookmark and Share

Expected to ship within 12 - 19 working days

How Service Orientation Will Change Your Business

"The real value of this book is that it makes SOA and Web services, which are critical and business-transforming, crystal-clear to the layman, both business and IT leaders. The book stays focused on the real-world issues facing business and government institutions today. In an industry full of experts of many stripes, Ron and Jason are the real thing: savvy, experienced, and realistic. They have produced a must-read book for management."
--Paul Lipton, Senior Architect, Unicenter Web Services and Application Management Computer Associates

"This is by far the finest publication on SOA of our time. From cover to back, "Service Orient or Be Doomed " strips away the layers of confusion most IT stakeholders face when confronted with enterprise architecture, and illustrates pragmatic and practical paths towards a sustainable and efficient enterprise architecture. Both the technically savvy and the bean counters will enjoy this book that speaks to the critical points they need to understand."
--Duane A. Nickull Senior Standards Strategist, Adobe Systems, Inc. Chair, OASIS SOA Reference Model Technical Committee Vice chair, United Nations CEFACT (UN/CEFACT)

"If you're looking for a guide that's based on reality, this is it. These guys know how you can service-orient your enterprise and have the best chance of success. This book is the best SOA tool you can buy. I'm recommending it to everyone."
--Dave Linthicum, CEO, BRIDGEWERX

"Jason and Ron are experts on Service-Oriented Architecture (SOA) and have written the first book that is aimed at helping a nontechnical businessperson understand why the SOA computing revolution is critical to business. Rather than provide a nerdy death via buzzword book, Jason and Ron take a humorous, clever, and insightful romp through this new technology and how it impacts business in general."
--Brad Feld, Mobius Venture Capital

Authors Jason Bloomberg and Ronald Schmelzer-senior analysts for highly respected IT advisory and analysis firm ZapThink-say it all in the title of their new book, "Service Orient or Be Doomed : How Service Orientation Will Change Your Business." That is, if you fail to service orient your company, you will fail in competing with the organizations that do.

This provocative new book takes service orientation out of its more familiar technological surroundings within service-oriented architecture and introduces it as a philosophy that advocates its rightful place within a business context, redefining it as a new way of thinking about organizing your business and its processes.

Informal, challenging, and intelligent in style, "Service Orient or Be Doomed : How Service Orientation Will Change Your Business" shows you how you can best use technology resources to meet your company's business goals and empower your company to go from "stuck" to "competitive."

General

Imprint: John Wiley & Sons
Country of origin: United States
Release date: March 2006
First published: 2006
Authors: Jason Bloomberg • Ronald Schmelzer
Dimensions: 237 x 162 x 20mm (L x W x T)
Format: Hardcover
Pages: 258
ISBN-13: 978-0-471-76858-6
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
Promotions
LSN: 0-471-76858-8
Barcode: 9780471768586

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Superstar Customer Service - 200…
Basil O'Hagan Paperback R135 Discovery Miles 1 350
Deliver What You Promise - The…
Bali Padda Paperback R425 R385 Discovery Miles 3 850
Customer service
R. Machado Paperback  (2)
R590 Discovery Miles 5 900
Eukaryotic Transcription Factors
David S. Latchman Hardcover R1,983 Discovery Miles 19 830
Customer Services
M C Cant Paperback R327 Discovery Miles 3 270
Clientelligence - How Superior Client…
Michael B. Rynowecer Hardcover R769 Discovery Miles 7 690
Difficult Customers
Grainne Ridge Paperback R288 Discovery Miles 2 880
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R961 Discovery Miles 9 610
Handbook of Research on Customer Loyalty
Debbie I. Keeling, Ko De Ruyter, … Hardcover R4,960 Discovery Miles 49 600
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R303 Discovery Miles 3 030
Enhancing Customer Engagement Through…
Amandeep Singh, Amit Mittal, … Hardcover R6,688 Discovery Miles 66 880
Promoting Consumer Engagement Through…
Monika Gupta, Priya Jindal, … Hardcover R6,771 Discovery Miles 67 710

See more

Partners