The world's bestselling Lean expert shows service-based
organizations how to go Lean, gain value, and get results--The
Toyota Way. A must-read for service professionals of every level,
this essential book takes the proven Lean principles of the
bestselling Toyota Way series and applies them directly to the
industries where quality of service is crucial for success. Jeff
Liker and Karyn Ross show you how to develop Lean practices
throughout your organization using the famous 4P model. Whether you
are an executive, manager, consultant, or frontline worker who
deals with customers every day, you'll learn how take advantage of
all Lean has to offer. With this book as your guide, you'll gain a
clear understanding of Lean and discover the principles, practices
and tools needed to develop people and processes that surprise and
delight each of your customers. These ground-tested techniques are
designed to help you make continuous improvements in your services,
streamline your operations, and add ever-increasing value to your
customers. Fascinating case studies of Lean-driven success in a
range of service industries, including healthcare, insurance,
financial services, and telecommunications, illustrate that Lean
principles and practices work as well in services as they do in
manufacturing. Drawn from original research and real-world
examples, The Toyota Way to Service Excellence will help you make
the leap to Lean.
General
Imprint: |
McGraw-Hill Education
|
Country of origin: |
United States |
Release date: |
June 2023 |
Authors: |
Jeffrey K. Liker
|
Dimensions: |
229 x 152 x 23mm (L x W x T) |
Pages: |
448 |
ISBN-13: |
978-1-265-78447-8 |
Categories: |
Books
|
LSN: |
1-265-78447-7 |
Barcode: |
9781265784478 |
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