The quality revolution in American industry, now more than a decade
old, has produced an avalanche of books, but this is the first
in-depth study reporting the struggles from inside the companies
that have attempted large-scale improvement efforts. Jeremy Main
has interviewed more than a dozen chief executives, all of whom
have managed quality programs, including Charles Clough of Nashua,
Robert Galvin of Motorola, James Hagen of Conrail, Roger Milliken
of Milliken, Ray State of Analog Devices, and John Young of
Hewlett-Packard, in addition to hundreds of other senior
executives, workers, labor representatives, city officials,
military officers, and hospital administrators. Through their
experiences, Main reveals what works and what doesn't work when an
organization attempts the transforming leap into Total Quality
Management. Their message comes through loud and clear: it is a
tough battle, but persistence can win priceless rewards.
The notable successes at BancOne, L.L. Bean, Ford,
Hewlett-Packard, Motorola, Saturn, Solectron, and Xerox prove it.
However, Main shows that Motorola and Hewlett-Packard, among the
earliest and best practitioners of total quality, are still finding
obstacles to overcome. And some other early converts, such as
Florida Power & Light, have stumbled badly along the way.
Main's vivid descriptions of these setbacks capture the
difficulties inherent in implementing a total quality system. His
dramatic accounts of success and failure at companies such as
Milliken and Intel convey valuable knowledge that is otherwise
gained only by actual experience.
The way to achieve the "new quality" of today, Main shows, is
through a full commitment to TQM. He revealsthrough the experiences
of these companies that TQM is not just a management tool, as it
has often been used, but a management philosophy that is
indispensable in attaining a high level of quality -- now a
requisite for competing successfully. With the collaboration of the
Juran Institute, Main demonstrates how TQM has transformed
companies by improving quality at all levels. The accounts of these
triumphs are direct evidence that world-class quality is attainable
by American industry, and will inspire and point the way for
executives, managers, and government officials in their timeless
pursuit of total quality.
General
Is the information for this product incomplete, wrong or inappropriate?
Let us know about it.
Does this product have an incorrect or missing image?
Send us a new image.
Is this product missing categories?
Add more categories.
Review This Product
No reviews yet - be the first to create one!
Welcome to Loot.co.za!
Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
