The COVID-19 pandemic caused an awakening that shocked the
world—a structural change in how and where people work and live.
One thing we now know for certain: Nothing is going back to normal.
How organizations adapt to this culture shock will determine
whether they thrive or even survive and whether U.S. and global
productivity will go up or down. The immediate danger is that most
employees will now operate more like independent contractors or gig
workers than employees who are loyal and committed to your
organization. The risk grows as your workforce’s mentality
continues to shift from my life at work to my life at home. It may
become nearly impossible to create a culture of committed team
members and powerful relationships at work. Leaders continue to
wrestle with the issue of how to bring employees back to the
office. But the far greater issue is deteriorating customer
relationships, which is already happening. Simply put, your
employees and your customers know each other. Many are best
friends. How will you maintain your customers’ commitment when
you’re struggling to create a culture of dedicated employees who
build and strengthen relationships with those customers? It’s
clear now that an unstoppable force has changed how we work and
live. Culture Shock offers a solution that outlines a better world
of work and life—one with far higher productivity, greater
customer retention and better wellbeing. It’s Gallup’s solution
to the biggest leadership issue of our time.
General
Imprint: |
Gallup Press
|
Country of origin: |
United States |
Release date: |
May 2023 |
Authors: |
Jim Clifton
• Jim " "Harter
|
Dimensions: |
216 x 140mm (L x W) |
Pages: |
336 |
ISBN-13: |
978-1-59562-247-1 |
Categories: |
Books
|
LSN: |
1-59562-247-0 |
Barcode: |
9781595622471 |
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