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Books > Social sciences > Education > Careers guidance > Industrial or vocational training
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The Cross-Cultural Communication Trainer's Manual - Volume Two: Activities for Cross-Cultural Training (Paperback, New Ed)
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The Cross-Cultural Communication Trainer's Manual - Volume Two: Activities for Cross-Cultural Training (Paperback, New Ed)
Expected to ship within 12 - 19 working days
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The global market means that many organizations now have offices,
affiliates, suppliers, call centres, clients and customers in a
wide range of countries and cultures. Employees at a variety of
levels are expected to have as good skills in cross-cultural
working as in any other key competency. The Cross-Cultural
Communication Trainer's Manual provides a complete toolkit for the
trainer/facilitator needing to design and deliver cross- or
inter-cultural training, for both mono- and multicultural
audiences. Volume One: Designing Cross-Cultural Training The first
volume in this two-volume set opens with an outline of useful
information on cross-cultural training content, design and
delivery. This is followed by a series of readings that flesh out
many of the concepts important for trainers and learners alike and
provide important facts, theory and practical background on an area
in question. They can be used as a basis for facilitator
presentations or given to learners as reading exercises. The manual
concludes with (1) a series of action planning activities to help
consolidate what learners have experienced and (2) evaluation forms
for assessing and evaluating the effectiveness of any
cross-cultural training events. The Appendix offers outline designs
for seven half-day, one-day and two-day workshops using activities
from Volume Two: Activities for Cross-Cultural Training along with
a detailed bibliography. Volume Two: Activities for Cross-Cultural
Training With 80 activities (covering skills such as understanding
culture and differences, stereotypes, cultural self-awareness,
cultural influences, barriers to communication) this varied and
imaginative collection is a must-have resource for anyone involved
in cross- or inter-cultural training. The collection concludes with
a detailed bibliography of further reading and references.
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