The emergence and functioning of two competing and sometimes
conflicting cultures within police departments demonstrates how
competition between street cops and "bosses" is at the heart of the
organizational dilemma of modern urban policing. Unlike other works
in this field that focus on the monolithic culture or familial
quality of policing, this study demonstrates that which might look
cohesive from the point of view of outsiders has its own internal
dynamics and conflicts. The book shows that police departments are
not immune to the conflict inherent in any large-scale bureaucracy,
when externally imposed management schemes for increasing
efficiency and effectiveness are imposed on an existing social
organization.
Based upon two years of extensive field work, in which the
author covered every major aspect of policing at the precinct level
in the New York City police department from manning the complaint
desk to riding in squad cars. Ianni shows how the organized
structure of the police department is disintegrating. The new
"Management Cop Culture" is bureaucratically juxtaposed to the
precinct level "Street Cop Culture," and bosses' loyalties to the
social and political networks of management cops rather than to the
men on the street causes a sharp division with grave consequences
for the departments.
The study concentrates on a series of dramatic events, such as
the suicide of a police officer charged with corruption, a major
riot, and the trial of an officer accused of killing a prisoner
while in police custody. Ianni traces how these events affected
relationships among fellow officers and between officers and
"bosses."
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