Textbook of Social Administration - The Consumer-Centered Approach (Paperback)

Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients. How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers-and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed. Textbook of Social Administration includes: frameworks for organizing social administration skills strategies for initiating change through persuasion principles of consumer-centered management the elements of the social program analytic framework framework requirements for goals, objectives, and expectations helping behaviors examples of program elements that enhance consumer benefits applying the wrap-around approach to school-based mental health services managing information selecting and measuring performance indicators personnel management fiscal management the inverted hierarchy and much more Textbook of Social Administration is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies.

General

Imprint:	Routledge Member of the Taylor and Francis Group
Country of origin:	United States
Release date:	September 2007
First published:	2007
Authors:	John Poertner • Charles A. Rapp
Dimensions:	216 x 156 x 28mm (L x W x T)
Format:	Paperback
Pages:	448
ISBN-13:	978-0-7890-3178-5
Categories:	Books > Health, Home & Family > General Books > Social sciences > Politics & government > General Books > Business & Economics > Economics > General Books > Social sciences > Sociology, social studies > Social groups & communities > General Books > Social sciences > Sociology, social studies > Social work > General Books > Business & Economics > Business & management > Ownership & organization of enterprises > Public ownership / nationalization
LSN:	0-7890-3178-7
Barcode:	9780789031785

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