Quality should be treated as a culture of success in the market.
Enterprises focused on quality will survive in the long term in
this new environment because quality is what may create a real and
robust link between a company and its clients, and these clients
should always be considered the heart of any business; without
them, there is neither option nor sense to continue any activity in
a company. Quality Management for Competitive Advantage in Global
Markets is an essential reference source that discusses the
importance of quality practices and global market practices. With
research that allows practitioners to improve their understanding
of the strategic role of quality in the information and knowledge
society, it focuses on describing a global economy formed by
networks, organizations, teams, workgroups, information systems,
and finally, actors in networked environments. Featuring research
on topics such as consumer satisfaction, human capital, and quality
management, the target audience of this book is composed of
professionals and researchers working in the field of information
and knowledge management in various disciplines including library,
information and communication sciences, administrative sciences and
management, education, adult education, sociology, computer
science, and information technology. Moreover, the book provides
insights and supports executives concerned with the management of
expertise, knowledge, information, and organizational development
in different types of work communities and environments.
General
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