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Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management
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The Evaluation and Measurement of Library Services, 2nd Edition (Paperback, 2nd Revised edition)
Loot Price: R2,204
Discovery Miles 22 040
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The Evaluation and Measurement of Library Services, 2nd Edition (Paperback, 2nd Revised edition)
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This guide provides library directors, managers, and administrators
in all types of libraries with complete and up-to-date instructions
on how to evaluate library services in order to improve them. It's
a fact: today's libraries must evaluate their services in order to
find ways to better serve patrons and prove their value to their
communities. In this greatly updated and expanded edition of
Matthews' seminal text, you'll discover a breadth of tools that can
be used to evaluate any library service, including newer tools
designed to measure customer and patron outcomes. The book offers
practical advice backed by solid research on virtually every aspect
of evaluation, including quantitative and qualitative tools, data
analysis, and specific recommendations for measuring individual
services, such as technical services and reference and interlibrary
loan. New chapters give readers effective ways to evaluate critical
aspects of their libraries such as automated systems, physical
space, staff, performance management frameworks, eBooks, social
media, and information literacy. The author explains how broader
and more robust adoption of evaluation techniques will help library
managers combine traditional internal measurements, such as
circulation and reference transactions, with more customer-centric
metrics that reflect how well patrons feel they are served and how
satisfied they are with the library. By applying this comprehensive
strategy, readers will gain the ability to form a truer picture of
their library's value to its stakeholders and patrons. Helps
librarians to thoroughly examine their libraries' services toward
making improvements Enables librarians to answer with authority the
question "what difference do we make?" Explains the most effective
ways of conducting library measurement and evaluation, covering
qualitative and quantitative tools, data analysis, and specific
methodologies for measuring and assessing specific services Offers
a highly readable and clear treatment of a topic of paramount
importance, but that librarians often find difficult
General
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