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Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management

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The Evaluation and Measurement of Library Services, 2nd Edition (Paperback, 2nd Revised edition) Loot Price: R2,169
Discovery Miles 21 690
The Evaluation and Measurement of Library Services, 2nd Edition (Paperback, 2nd Revised edition): Joseph R Matthews

The Evaluation and Measurement of Library Services, 2nd Edition (Paperback, 2nd Revised edition)

Joseph R Matthews

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Loot Price R2,169 Discovery Miles 21 690 | Repayment Terms: R203 pm x 12*

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This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons. Helps librarians to thoroughly examine their libraries' services toward making improvements Enables librarians to answer with authority the question "what difference do we make?" Explains the most effective ways of conducting library measurement and evaluation, covering qualitative and quantitative tools, data analysis, and specific methodologies for measuring and assessing specific services Offers a highly readable and clear treatment of a topic of paramount importance, but that librarians often find difficult

General

Imprint: Libraries Unlimited
Country of origin: United States
Release date: October 2017
Authors: Joseph R Matthews
Dimensions: 178 x 254 x 31mm (L x W x T)
Format: Paperback
Pages: 446
Edition: 2nd Revised edition
ISBN-13: 978-1-4408-5536-8
Categories: Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management
Books > Reference & Interdisciplinary > Library & information sciences > Library & information services
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LSN: 1-4408-5536-6
Barcode: 9781440855368

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