Many aspects of usability testing have been thoroughly studied and
documented. This isn t true, however, of the details of interacting
with the test participants who provide the critical usability data.
This omission has meant that there have been no training materials
and no principles from which new moderators can learn how to
interact.
Moderating Usability Tests is the place for new and experienced
moderators to learn about the rules and practices for interacting
that have never been described in one place before. Authors Dumas
and Loring draw on their combined 40 years of usability testing
experience to develop and present the most effective principles and
practices - both practical and ethical --for moderating successful
usability tests.
To help usability professionals, students, and novices understand
these principles, the authors provide videos from their lab that
demonstrate good and poor interaction as well as commentary from a
panel of testing experts on why certain techniques succeed or fail.
The videos are accessible from the publisher s companion web site.
Presents the ten golden rules that maximize every session s
value
Offers targeted advice on how to maintain objectivity
Discusses the ethical considerations that apply in all usability
testing
Explains how to reduce the stress that participants often
feel
Considers the special requirements of remote usability
testing
Demonstrates good and bad moderating techniques with laboratory
videos accessible from the publisher s companion web site"
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