This textbook brings together both new and traditional research
methods in Human Computer Interaction (HCI). Research methods
include interviews and observations, ethnography, grounded theory
and analysis of digital traces of behavior. Readers will gain an
understanding of the type of knowledge each method provides, its
disciplinary roots and how each contributes to understanding users,
user behavior and the context of use. The background context, clear
explanations and sample exercises make this an ideal textbook for
graduate students, as well as a valuable reference for researchers
and practitioners. 'It is an impressive collection in terms of the
level of detail and variety.' (M. Sasikumar, ACM Computing Reviews
#CR144066)
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