0
Your cart

Your cart is empty

Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management

Buy Now

Unobtrusive Evaluation of Reference Service and Individual Responsibility - The Canadian Experience (Paperback) Loot Price: R955
Discovery Miles 9 550
Unobtrusive Evaluation of Reference Service and Individual Responsibility - The Canadian Experience (Paperback): Juris Dilevko

Unobtrusive Evaluation of Reference Service and Individual Responsibility - The Canadian Experience (Paperback)

Juris Dilevko

 (sign in to rate)
Loot Price R955 Discovery Miles 9 550 | Repayment Terms: R89 pm x 12*

Bookmark and Share

Expected to ship within 10 - 15 working days

Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive evaluation studies?

Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is nevertheless a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide study of government documents reference service in Canada, this book examines the broad philosophical implications of negative attitudes to unobtrusive evaluation studies within libraries. It also discusses what really happens when librarians make referrals to external sources. Drawing on the insights of such library educators as Margaret Hutchins, S. R. Ranganathan, and James Wyer, it also suggests overlooked ways that may help reference librarians deliver better reference service. Finally, it argues that such proposals as certification and recertification of reference librarians need to be seriously considered if librarians do not willingly take personal responsibility for improving their own knowledge levels.

General

Imprint: Praeger Publishers Inc
Country of origin: United States
Release date: September 2000
First published: September 2000
Authors: Juris Dilevko
Dimensions: 229 x 152 x 12mm (L x W x T)
Format: Paperback
Pages: 240
ISBN-13: 978-1-56750-507-8
Categories: Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management
Books > Reference & Interdisciplinary > Library & information sciences > Library & information services
Promotions
LSN: 1-56750-507-4
Barcode: 9781567505078

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Shaping Knowledge - Complex…
Jamie O'Brien Paperback R1,603 R1,354 Discovery Miles 13 540
Proactive Marketing for the New and…
Melissa U D Goldsmith, Anthony J. Fonseca Paperback R1,573 Discovery Miles 15 730
After the Book - Information Services…
George Stachokas Paperback R1,544 Discovery Miles 15 440
Libraries and Public Perception - A…
Anna Galluzzi Paperback R1,589 R1,340 Discovery Miles 13 400
Six Key Communication Skills for Records…
Kenneth Neal Paperback R1,540 Discovery Miles 15 400
Digital Asset Ecosystems - Rethinking…
Tobias Blanke Paperback R1,541 Discovery Miles 15 410
From Knowledge Abstraction to Management…
Aparajita Suman Paperback R1,556 Discovery Miles 15 560
Library Scholarly Communication Programs…
Isaac Gilman Paperback R1,562 Discovery Miles 15 620
Managing Burnout in the Workplace - A…
Nancy McCormack, Catherine Cotter Paperback R1,551 Discovery Miles 15 510
The Machiavellian Librarian - Winning…
Melissa K. Aho, Erika Bennet Paperback R1,565 Discovery Miles 15 650
The Librarian's Guide to Academic…
Steven Ovadia Paperback R1,549 Discovery Miles 15 490
Chinese Librarianship in the Digital Era
Conghui Fang Paperback R1,353 Discovery Miles 13 530

See more

Partners