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Powerful Phrases for Dealing with Workplace Conflict - What to Say Next to Destress the Workday, Build Collaboration, and Calm Difficult Customers
Loot Price: R450
Discovery Miles 4 500
You Save: R91
(17%)
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Powerful Phrases for Dealing with Workplace Conflict - What to Say Next to Destress the Workday, Build Collaboration, and Calm Difficult Customers
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List price R541
Loot Price R450
Discovery Miles 4 500
You Save R91 (17%)
To be released on 14 May 2024. You can pre-order this product. We should be able to ship between Tuesday, 28 May 2024 and Tuesday, 4 Jun 2024.
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A must-have resource for building collaboration and trust when the
wrong word or phrase can set someone off. In many workplaces today,
workplace conflict is an escalating issue. The shift to
remote work and hybrid teams has left many people longing for
deeper human connection. On top of this, add a younger generation
clamoring for more feedback and impatient for change, steady
advances in technology that can feel threatening to job security,
or people reexamining priorities and quietly quitting. Â Take
the increase in anxiety, stress, and depression, mix in the loss of
human relationships, and you get less tolerance and understanding
leading, ultimately, to more unresolved workplace conflict.Â
Powerful Phrases for Dealing with Workplace Conflict is an
essential resource for all employees (and their managers) who are
looking for help on how to navigate frequent workplace conflicts,
including with their boss and other difficult people, so they can
rebuild trust, collaboration, and ultimately enjoy more influence
at work.  Leadership and workplace culture experts
Karin Hurt and David Dye share practical and easy-to-follow tactics
such as: Over 50 actual phrases you can use to deescalate common
workplace conflict situations and build trust. Sample dialogs to
demonstrate how phrasing improves interactions. Critical
communication tools to ensure workplace issues are addressed before
they fester and become more difficult to manage. Findings and
real-world cases from a workplace conflict survey conducted by the
authors.
General
Imprint: |
HarperCollins Leadership
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Country of origin: |
United States |
Release date: |
14 May 2024 |
Authors: |
Karin Hurt
• David Dye
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Dimensions: |
213 x 139mm (L x W) |
Pages: |
240 |
ISBN-13: |
978-1-4002-4627-4 |
Categories: |
Books
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LSN: |
1-4002-4627-X |
Barcode: |
9781400246274 |
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