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Public Service Management and Asylum - Co-production, Inclusion and Citizenship (Paperback)
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Public Service Management and Asylum - Co-production, Inclusion and Citizenship (Paperback)
Series: Routledge Critical Studies in Public Management
Expected to ship within 12 - 17 working days
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Co-production occurs when citizens actively participate in the
design and delivery of public services. The concept and its
practice are of increasing interest among policymakers, public
service managers and academics alike, with co-production often
being described as a revolutionary solution to public service
reform. Public Service Management and Asylum: Co-production,
Inclusion and Citizenship offers a comprehensive exploration of
co-production from the public administration and service management
perspectives. In doing so, it discusses the importance of both
streams of literature in providing a holistic understanding of the
concept, and based on this integration, it offers a model which
differentiates co-production on five levels. The first three refer
to the role of the public service user in the design and delivery
of services (co-construction, participative co-production and
co-design) and the other two focus on inter-organisational
relationships (co-management and co-governance). This model is
applied to the case of asylum seekers in receipt of social welfare
benefits in Scotland to explore the implications for social
inclusion and citizenship. It argues that as public service users,
asylum seekers will always play an active role in the process of
service production and while co-production does not provide asylum
seekers with legal citizenship status, if offers an opportunity for
asylum seekers to act like citizens and supports their inclusion
into society. It will be of interest to researchers, academics,
policymakers, public services managers, and students in the fields
of public management, public administration, organizational
studies.
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