Great Customer Service on the Telephone (Paperback, Special Ed.)

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits. Readers will be able to double their effectiveness when they learn how to: * handle irate customers * end those ""endless"" calls * take meaningful messages * handle conference calls and transfer calls * screen calls and ask focused questions * use the phone during emergencies * improve their voice effectiveness With worksheets, checklists, and fill-in forms, this desktop primer will inspire fabulous phone service.

General

Imprint:	Amacom Books
Country of origin:	United States
Release date:	June 2018
First published:	November 1992
Authors:	Kristin Anderson
Dimensions:	178 x 254 x 7mm (L x W x T)
Format:	Paperback
Pages:	96
Edition:	Special Ed.
ISBN-13:	978-0-8144-7795-3
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Business & Economics > Business & management > Business communication & presentation > General
LSN:	0-8144-7795-X
Barcode:	9780814477953

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