Build enterprise chatbots for web, social media, voice assistants,
IoT, and telephony contact centers with Google's Dialogflow
conversational AI technology. This book will explain how to get
started with conversational AI using Google and how enterprise
users can use Dialogflow as part of Google Cloud. It will cover the
core concepts such as Dialogflow essentials, deploying chatbots on
web and social media channels, and building voice agents including
advanced tips and tricks such as intents, entities, and working
with context. The Definitive Guide to Conversational AI with
Dialogflow and Google Cloud also explains how to build multilingual
chatbots, orchestrate sub chatbots into a bigger conversational
platform, use virtual agent analytics with popular tools, such as
BigQuery or Chatbase, and build voice bots. It concludes with
coverage of more advanced use cases, such as building fulfillment
functionality, building your own integrations, securing your
chatbots, and building your own voice platform with the Dialogflow
SDK and other Google Cloud machine learning APIs. After reading
this book, you will understand how to build cross-channel
enterprise bots with popular Google tools such as Dialogflow,
Google Cloud AI, Cloud Run, Cloud Functions, and Chatbase. What You
Will Learn Discover Dialogflow, Dialogflow Essentials, Dialogflow
CX, and how machine learning is used Create Dialogflow projects for
individuals and enterprise usage Work with Dialogflow essential
concepts such as intents, entities, custom entities, system
entities, composites, and how to track context Build bots quickly
using prebuilt agents, small talk modules, and FAQ knowledge bases
Use Dialogflow for an out-of-the-box agent review Deploy text
conversational UIs for web and social media channels Build voice
agents for voice assistants, phone gateways, and contact centers
Create multilingual chatbots Orchestrate many sub-chatbots to build
a bigger conversational platform Use chatbot analytics and test the
quality of your Dialogflow agent See the new Dialogflow CX
concepts, how Dialogflow CX fits in, and what's different in
Dialogflow CX Who This Book Is For Everyone interested in building
chatbots for web, social media, voice assistants, or contact
centers using Google's conversational AI/cloud technology.
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