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The Customer Rules - The 39 essential rules for delivering sensational service (Paperback, Main)
Loot Price: R307
Discovery Miles 3 070
You Save: R77
(20%)
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The Customer Rules - The 39 essential rules for delivering sensational service (Paperback, Main)
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List price R384
Loot Price R307
Discovery Miles 3 070
You Save R77 (20%)
Expected to ship within 12 - 17 working days
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Donate to Against Period Poverty
Total price: R327
Discovery Miles: 3 270
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Today, consumers have more choice than ever before. It's no longer
enough to simply provide a service - companies who want to stay in
business must also provide impeccable service with such
consistency, integrity and creativity that people who experience it
will not only keep coming back for more, but recommend your
business to their friends, families, and colleagues. The Customer
Rules is entirely focused on one ultimate goal: to help you, no
matter what your position or job title, secure the most
revenue-boosting asset you could wish for: a reputation for
excellent service. Lee Cockerell, former Executive Vice President
of Operations at Disney World - a company which has redefined what
a business can do for their customers - shows you how: from why you
should 'Never say no - except No Problem' to asking yourself 'What
Would Mum Do?'. His 39 easy-to-follow rules apply to any industry
and any company, large, small, public, private, online or High
Street. The principles revealed in this book, tried and tested in
one of the world's happiest environments, can give you everything
you need to truly connect with your customers.
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