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Managing the Twenty-First Century Reference Department - Challenges and Prospects (Paperback)
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Managing the Twenty-First Century Reference Department - Challenges and Prospects (Paperback)
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Learn the skills needed to update and manage a reference department
that efficiently meets the needs of clients todayand tomorrow!
Managing the Twenty-First Century Reference Department: Challenges
and Prospects provides librarians with the knowledge and skills
they need to manage an effective reference service. Full of useful
and practical ideas, this book presents successful methods for
recruiting and retaining capable reference department staff and
management, training new employees and adapting current services to
an evolving field. Expert practitioners address the changing role
of the reference library worker and how longstanding traditions and
practices can be re-evaluated and re-applied. The information in
this book is ideal for librarians and students of library studies
looking to take their skills to the next level. Reference
departments continue to evolve as the number of applicants
qualified to run them declines. Managing the Twenty-First Century
Reference Department: Challenges and Prospects explores the
dynamics of leadership and management as well as a variety of other
characteristics needed in a Head of Reference. It recognizes the
increasing need for visionary leaders who can deal with shrinking
budgets, soaring costs, expensive electronic resources, and high
user expectations and provides you with practical advice on
finding, training, and keeping these individuals. In addition to
the training and recruitment techniques documented in this book,
you will find extensive information on: setting and achieving goals
creating and maintaining a positive work environment how to deliver
quality services how to improve job satisfaction for library staff
problem solving strategies the importance of communication making
your reference department task- and employee-centered Managing the
Twenty-First Century Reference Department: Challenges and Prospects
also provides an inside look at Oregon State University's Valley
Library's new management model. The library's information
professionals detail this new model's current function, potential
hazards, and multiple advantages. The user-friendly information
documented in this chapter and in the book as a whole makes
Managing the Twenty-First Century Reference Department: Challenges
and Prospects an essential read for any librarian or student of
library studies looking to meet the demands of an increasingly
technical field.
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