The twelve essays collected here offer a wide-ranging look at
the latest theory and research in conflict management. Organized
around six broad topical areas, the volume explores organizational
conflict, communication and conflict, negotiation and bargaining,
mediation and arbitration, conflict in the public sector, and
international conflict. Interdisciplinary in scope, the essays are
designed to help human resources professionals, industrial
psychologists, managers, and students of organizational behavior
learn to manage conflict by identifying ways to maximize its
positive effects while minimizing its negative and potentially
disruptive influences.
Each of the six sections includes two chapters and an
introduction by one of the leaders in the conflict management
field. Among the topics addressed are the goal interdependence
approach to communication in conflict, applied communications
research in negotiation, comparing hardline and softline bargaining
strategies, consistency in employee rights, the effect of payoff
matrix induced competition, and mediation in the People's Republic
of China. The final two sections examine conflict in the public
sector and international conflict, with individual chapters on
managing conflict in the policy process, the theoretical dimensions
of environmental mediation, relationships of hierarchy, and
deterrence and the management of international conflict. Taken
together, these essays provide a comprehensive overview of the
current state of theoretical and applied work in conflict
management.
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