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The Management of Conflict - Interpretations and Interests in Comparative Perspective (Paperback, 1st Paperback Ed)
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The Management of Conflict - Interpretations and Interests in Comparative Perspective (Paperback, 1st Paperback Ed)
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Complex social and political conflicts invariably have multiple
roots rather than a single clear cause, and they are therefore
difficult to manage effectively. Conflicts are about the
interpretations of opponents' motives as well as the interests that
antagonists pursue. Conflict management is most effective when it
addresses not only the specific objects of contention but also
adversaries' deeper, emotion-laden fears. Drawing on research and
ideas delineated in his companion book, The Culture of Conflict,
Marc Howard Ross offers a cross-cultural approach to conflict
management. He identifies key features of constructive conflict
management societies and evaluates three strategies of conflict
management-self help, joint problem-solving, and third-party
decision making-showing how each succeeds or fails in dealing with
both disputants' interests and interpretations as causes of
conflict. Exploring a wide variety of conflict management successes
and failures-including the confrontation between MOVE and the city
of Philadelphia, a public housing dispute in New York City, the
return to warfare in post-colonial highland New Guinea, persistent
hostility in Northern Ireland, and the Camp David Accords-Ross
explains that how disputants' interests and interpretations are
addressed affects the course of each dispute, its intensity, and
the degree to which the dispute results in a constructive outcome.
He offers the hypothesis that in bitter disputes modifying
opponents' interpretations is a prerequisite for bridging
differences in interests, stresses the need for models of
successful conflict management, and suggests ways to expand
constructive conflict management.
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