Boilerplate--the fine-print terms and conditions that we become
subject to when we click "I agree" online, rent an apartment, enter
an employment contract, sign up for a cellphone carrier, or buy
travel tickets--pervades all aspects of our modern lives. On a
daily basis, most of us accept boilerplate provisions without
realizing that should a dispute arise about a purchased good or
service, the nonnegotiable boilerplate terms can deprive us of our
right to jury trial and relieve providers of responsibility for
harm. "Boilerplate" is the first comprehensive treatment of the
problems posed by the increasing use of these terms, demonstrating
how their use has degraded traditional notions of consent,
agreement, and contract, and sacrificed core rights whose loss
threatens the democratic order.
Margaret Jane Radin examines attempts to justify the use of
boilerplate provisions by claiming either that recipients freely
consent to them or that economic efficiency demands them, and she
finds these justifications wanting. She argues, moreover, that our
courts, legislatures, and regulatory agencies have fallen short in
their evaluation and oversight of the use of boilerplate clauses.
To improve legal evaluation of boilerplate, Radin offers a new
analytical framework, one that takes into account the nature of the
rights affected, the quality of the recipient's consent, and the
extent of the use of these terms. Radin goes on to offer
possibilities for new methods of boilerplate evaluation and
control, among them the bold suggestion that tort law rather than
contract law provides a preferable analysis for some boilerplate
schemes. She concludes by discussing positive steps that NGOs,
legislators, regulators, courts, and scholars could take to bring
about better practices.
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