This book examines the escalation of an organizational conflict
to one of the most talked about industrial crises of the past
decade: the demise of Eastern Airlines. Through an analysis of the
messages exchanged by some of its key participants--the
representatives of the pilots and management of Eastern--this study
attempts to explain how and why some 4,000 men and women walked
away from high-paying glamour jobs and toppled an institution. The
book is not an evaluation of the economic climate or financial
events that put Eastern into a critical bind; instead, it is an
analysis of the human cost of an organizational tragedy that might
possibly have been avoided.
The results of the study support communication theory that
predicts that when an agitative group bearing the characteristics
of the pilots of Eastern Airlines conflicts with an establishment
such as Eastern's management under Frank Lorenzo, the establishment
can always successfully avoid or suppress agitative movements. This
work will be of interest to scholars and practitioners in
industrial relations, labor-management studies, corporate
communication, and American industrial history.
General
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