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Books > Business & Economics > Industry & industrial studies > Industrial relations & safety > Industrial relations > Industrial arbitration & negotiation

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Resolving Conflicts at Work - A Guide to Negotiation and Joint Problem-solving in the Workplace (Paperback) Loot Price: R480
Discovery Miles 4 800
Resolving Conflicts at Work - A Guide to Negotiation and Joint Problem-solving in the Workplace (Paperback): Steve Hodder

Resolving Conflicts at Work - A Guide to Negotiation and Joint Problem-solving in the Workplace (Paperback)

Steve Hodder

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Loot Price R480 Discovery Miles 4 800

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A practical 'how to' book for managers and employee representatives. The book identifies a range of skills and techniques and uses 16 short case studies to illustrate the points made based on the author's 30 year experience of employment relations. It gives a step-by-step guide to a negotiation using traditional collective bargaining. Areas covered include preparation for the negotiation, questioning techniques, dealing with aggression, how to identify and respond to 'dirty tricks' used by negotiators, how to negotiate when faced with a collective dispute, and a review of new methods of Alternative Dispute Resolution (ADR). In addition, an appendix contains a simple self-assessment tool for negotiators.

General

Imprint: Management Books 2000 Ltd
Country of origin: United Kingdom
Release date: November 2011
First published: May 2011
Authors: Steve Hodder
Dimensions: 210 x 148 x 14mm (L x W x T)
Format: Paperback
Pages: 220
ISBN-13: 978-1-85252-680-1
Categories: Books > Business & Economics > Business & management > Management & management techniques > General
Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
Books > Business & Economics > Industry & industrial studies > Industrial relations & safety > Industrial relations > Industrial arbitration & negotiation
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LSN: 1-85252-680-7
Barcode: 9781852526801

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