Communication skills are fundamental to effective social work
practice. Accessible and easy-to-read, Mastering Communication in
Social Work is designed to help you develop these essential skills.
It explores the basics of how communication works, the factors that
influence how effectively you attend to and convey information, and
how you can improve your communication. Particular attention is
given to the challenges posed by difficult clients and the cultural
dimensions of communication. Gast and Bailey put forward a
reflective model for practice designed help you break bad habits
and develop a wider repertoire of communication behaviours.
Practice vignettes and exercises for the reader are included
throughout. This book is essential reading for social work
students, practitioners, managers, practice teachers and assessors,
and trainers, as well as those in allied professions.
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