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Strategic Listening - How Managers, Coworkers, and Organizations Can Become Better at Listening
Loot Price: R909
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Strategic Listening - How Managers, Coworkers, and Organizations Can Become Better at Listening
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Listening has many positive effects for organizations. The
listening increases trust, commitment, job satisfaction among many
other things. Despite the positive impact and that organizations
have more communication channels than ever before, too little time
is spent listening to customers, employees, and significant other
stakeholders. How can it be so? The simple answer is that it is
difficult, but it is possible to get better at it, both as an
organization and as an employee. Organizations need to manage
listening as a strategic issue to be able to exploit this great
potential. At the same time as managers and employees need to be
made aware of the importance of listening and practice it.
Listening is an aspect of communication that has received much
attention the last couple of years, and the pandemic made the
importance of listening in organizations even more important. In
communication between humans, listening is a particularly important
part of creating and maintaining good relationships, trust, and
psychological safety. Research shows that when managers are bad at
listening, it can lead to higher turnover, burnout,
dissatisfaction, and low commitment among employees. Listening to
customers is another aspect that also has got more attention both
in practice and research. The main aim of the book is to increase
knowledge about listening and help organizations and individuals
become better at strategic listening. And through this, contribute
to strengthening the listening skills of organizations and
individuals. The book provides both theoretical explanations and
practical tools, and in the last chapter the authors present their
model of how organizations can work more systematically with
listening.
General
Imprint: |
Taylor & Francis
|
Country of origin: |
United Kingdom |
Release date: |
November 2023 |
First published: |
2024 |
Authors: |
Mats Heide
• Anette Svingstedt
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Dimensions: |
229 x 152mm (L x W) |
Pages: |
216 |
ISBN-13: |
978-1-03-253766-5 |
Categories: |
Books
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LSN: |
1-03-253766-3 |
Barcode: |
9781032537665 |
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