The answer is root cause analysis, a process that allows you to
find the cause of single events/problems in the workplace. The Root
Cause Analysis Handbook presents a walkthrough example that
illustrates the method and shows how to implement it. Because poor
initial problem definition can (and often does) undermine the
problem-solving process, Ammerman places special emphasis on this
area to build a solid foundation for effective analysis. He also
provides guidance on preparing the final report. The need for clear
documentation on dealing with problems makes this book especially
valuable for quality managers, engineers, safety managers, and
teams implementing the ISO or QS standards. Written in a simple,
user-friendly style, you will grasp the core concepts quickly and
begin applying them to your work.
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