Hotel and Hospitality English - A1-A2 (Paperback)

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. The online audio provides valuable listening practice to accompany each unit.

General

Imprint:	Collins
Country of origin:	United Kingdom
Series:	Collins English for Work
Release date:	2012
First published:	September 2011
Authors:	Mike Seymour
Dimensions:	148 x 210 x 9mm (L x W x T)
Format:	Paperback •  CD
Pages:	160
ISBN-13:	978-0-00-743198-4
Categories:	Books
LSN:	0-00-743198-8
Barcode:	9780007431984

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