The standoff and ultimate tragedy in Waco, Texas highlights the
potential volatility and uncertainty of crisis negotiations and
demonstrates the challenges law enforcement officials face as they
attempt to resolve these situations. This work provides a practical
negotiation approach that hostage negotiators and first responders
can use to help save lives in situations where violence or the
threat of violence is present. The S.A.F.E. model is based on four
'triggers': Substantive Demands: the instrumental wants/demands
made by the parties; Attunement: the relational trust established
between the parties; Face: the self image of each of the parties
that is threatened or honoured; and Emotion: The degree of
emotional distress experienced by the parties. It identifies
methods of interaction and communication during a hostage crisis
that help to dispel tension and resolve situations peacefully.
Combining approaches from various schools of thought on the topic,
and applying the methods to both domestic and international
contexts, the author has devised a model that is applicable to many
types of crisis negotiations and focuses on interaction,
communication, and discourse designed to bring a situation down to
a manageable level. Through the analysis of several cases
representing domestic, criminal, and suicidal situations, the
author provides a vivid roadmap to the ways in which crisis
negotiation can be used to dispel violence before it takes place.
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