"Culture, including beliefs, assumptions, values, norms, and
practices in an organization, determines the success of an
organization's performance and change efforts. This book helps
illuminate the role culture plays in an organization that is
striving for higher performance ... Knowledge of culture enables an
organization to proceed along the path to successful change. The
APEX Change Management Model provides a process and map for
organizational change based in research and best practices; it
engages the human component of the organization to ensure success"
(p. 85). Eight chapters follow an introduction to Achieving
Performance Excellence (APEX): introduction; organizational culture
and change; introduction to change management; APEX Change
Management Model; additional elements of successful change
management; communications planning during change; change
management principles and practices in action-Prison Rape
Elimination Act (PREA); and changing culture during challenging
times.
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