Customer Relationship Marketing: Theoretical And Managerial Perspectives (Hardcover)

'Put this on your bookshelf and in your classroom! This is a comprehensive guide to understanding and managing customer relationships from two top scholars and educators.'Dr Linda L PriceUniversity of Wyoming, andEditor, Journal of Consumer ResearchCustomer relationship marketing (CRM) opportunities are embedded in the entire customer journey spanning several touch points across all stages including prepurchase, purchase, and postpurchase stage. Customer relationship marketing evolved from traditional marketing concept and has broadened its scope today, intersecting with the following domains, namely customer buying behavior process models, customer satisfaction and loyalty, service quality, customer relationship management tools and strategies, customer centricity, and customer engagement activities. A comprehensive, state-of-the-art textbook, Customer Relationship Marketing: Theoretical and Managerial Perspectives is organized as follows:

General

Imprint:	World Scientific Publishing Co Inc (USA)
Country of origin:	United States
Release date:	February 2021
First published:	2021
Authors:	Naresh K. Malhotra • James Agarwal
Format:	Hardcover
Pages:	372
ISBN-13:	978-1-944659-71-4
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Sales & marketing management Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN:	1-944659-71-4
Barcode:	9781944659714

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