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Integrating Health Literacy, Cultural Competence, and Language Access Services - Workshop Summary (Paperback)
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Integrating Health Literacy, Cultural Competence, and Language Access Services - Workshop Summary (Paperback)
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The aging and evolving racial and ethnic composition of the U.S.
population has the United States in the midst of a profound
demographic shift and health care organizations face many issues as
they move to address and adapt to this change. In their drive to
adequately serve increasingly diverse communities, health care
organizations are searching for approaches that will enable them to
provide information and service to all persons, regardless of age,
race, cultural background, or language skills, in a manner that
facilitates understanding and use of that information to make
appropriate health decisions. To better understand how the dynamic
forces operating in health care today impact the delivery of
services in a way that is health literate, culturally competent,
and in an appropriate language for patients and their families, the
National Academies of Sciences, Engineering, and Medicine conducted
a public workshop on the integration of health literacy, cultural
competency, and language access services. Participants discussed
skills and competencies needed for effective health communication,
including health literacy, cultural competency, and language access
services; interventions and strategies for integration; and
differing perspectives such as providers and systems, patients and
families, communities, and payers. This report summarizes the
presentations and discussions from the workshop. Table of Contents
Front Matter 1 Introduction 2 Health System Transformation to
Support Integration 3 Issues and Challenges 4 Addressing the
Challenges 5 Break Out Session Reports 6 Reflections on the Day
References Appendix A: Workshop Agenda Appendix B: Biographical
Sketches of Workshop Speakers and Moderators
General
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